Frequently Asked Questions
What are the art requirements?
We accept the following file formats TIF, TIFF, JPG, EPS, PNG, AI, CDR, CPT, PSD, and PDF. Vector formats (EPS, AI, CRD) are preferred. If raster files are provided (TIF, TIFF, JPG, CPT, PSD) the art must be to size and at no less than 300 DPI.
Color Mode
All color artwork and/or images must be provided in CMYK (cyan, magenta, yellow, black) color mode. All black & white artworks and/or images must be provided in grayscale color mode.
Color Matching
We will do our best to match provided PMS colors, however due to limitations inherent on printing on a variety of materials, with those materials being in a variety of colors, we cannot guarantee 100% matches.
Press Proofs
Press proofs will be provided upon request for a small fee. Please be aware that requesting and receiving a press proof is not taken into consideration when quoting turnaround time.
Fonts
- Fonts must be embedded in PDF files.
- Fonts must be outlined or converted to paths or curves in EPS, AI, and CDR files.
- Some fonts have copyright restrictions and will not embed in PDF Files.
Embroidery questions
Most apparel embroidery orders are completed in 7 to 10 business days after art approval. Larger orders, or those requiring special ordered product, may take a few days more. Same day and three day rush service is available on some items.
How much for set up, digitization, etc.?
Turbo Threads doesn’t believe in set up charges for apparel embroidery or printing. We don’t charge for digitizing up to 8000 stitches for orders over $100. If you logo is larger than 8000 stitches, we will provide you with a quote before proceeding.
How many stitches will it take to embroidery my logo?
Stitch count is effected by size, detail, and density. If your logo is larger, or highly detailed, or has a lot of fill stitches, you will have a higher stitch count. Lettering generally has a lower stitch count than a filled logo. Email your logo to us and we will give you an estimate.
Can you match my company colors?
We have thread to match many PMS colors, but some threads are just not made in some colors. We will match your colors as close as possible.
Shirt printing questions
Most apparel printing orders are completed in 7 to 10 business days after art approval. Larger orders, or those requiring special ordered product, may take a few days more. Same day and three day rush service is available on some items.
How much for set up, screen charges, etc.?
Turbo Threads doesn’t believe in set up charges for apparel embroidery or printing. If you provide us with digital ready art, there are absolutely no additional charges. If you need us to create your artwork from scratch, the first hour of design time is include in your order! Additional time is available at an hourly rate of $40 per hour.
How many colors can your print?
We include virtually unlimited colors in our pricing. You don’t pay more just because you have more than one color in your logo!
Can you match my company colors?
If color matching is critical on your shirts, we can set up a free color selection session with our production department to make sure your colors are exactly as you want them.
Promotional Products questions
Turbo Threads is an Advertising Specialty Institute Distributor. We work with thousands of suppliers to provide companies with quality promotional products.
How fast are orders produced?
That depends on the supplier. There are many items that have “24 hour” turnaround – not including shipping time. Most items can be produced in under two weeks. Because faster often costs more, you should order as far in advance as you can.
How much for set up, screen charges, etc.?
While many items have no set up charge, some manufacturers have costs that need to be covered on the first order. These charges are usually only on the first order and don’t have to be paid again as long as re-orders are placed within a set period of time.
Why should I order from you and not from some web site?
Turbo Threads only uses the highest rated suppliers in the industry. We stand behind these products and guarantee your satisfaction. You will not have any unpleasant surprises with you promotional products order from Turbo Threads!
Questions regarding apparel care
Chlorine bleach is not recommended for decorated apparel. Non-chlorine bleach and Oxy-Clean will safely remove stains without removing the image.
How can I iron my shirts?
It is recommended that you turn your shirts inside out when ironing. Applying steam to the back of an embroidered design and applying pressure with the iron will help them lay flat and remove tension wrinkles from the edge of the embroidery.
What settings should I use when washing and drying my shirts?
You should always follow the laundering instructions located on a tag on your garment. As a rule of thumb, wash in cold water and tumble dry low.
How do I keep my printed shirts from fading?
Most image fading occurs due to abrasion. Other items in the wash rub up against the image and cause fibers in the shirt to become “fluffy.” This makes the image appear faded. Turn your shirts inside out before putting them in the machine to help keep them looking new!
Too often inexpensive pens are cheap pieces of junk. This pen is an exception. While many bargain pens have plastic tips and gloppy ink, these writing instruments have Swiss made metal tips with superior quality black German ink. They are available with white barrels and either red, black, blue, or green trim. The imprint area is 1.375” wide by .875” high. The price includes a one color imprint. Regularly these pens sell for $.54 each, printed, at 200 pieces. That is a really good price. We have received special permission from the manufacturer to offer this pen—for a limited time only—for $.30 each at 200 pieces. That means you can have 200 pens with your company name or logo for only $60! There are no set up or design fees. We’ll even pay the shipping. Just 
